Privacy Policy

Last updated 15 November 2025

Dubai Jewellery GmbH (“we,” “us,” or “our”) is committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard your information. This Privacy Policy explains what data we collect, why we collect it, and how we protect it.

1. Data We Collect

We may collect the following types of information from customers:

a) Personal Information

• Full name
• Address
• Phone number
• Email address
• Date of birth (if provided)
• Identification documents (only when legally required for gold sales or buyback procedures)

b) Purchase Information

• Products purchased, invoice and payment details, transaction history, warranty records, custom order specifications.

c) Website or Online Shop Data (if applicable)

• IP address, device information, browsing activity, contact form submissions, account registration details.

2. How We Use Your Data

We use customer data strictly for business-related purposes, such as:

• Processing and completing purchases
• Creating invoices and receipts
• Providing customer service and support
• Managing warranties and product guarantees
• Contacting customers about orders, repairs, or custom designs
• Improving our products and services
• Meeting legal and regulatory requirements (e.g., Swiss gold regulations, VAT, EMK/BAZG)

3. No Selling or Sharing of Data

We do not sell, rent, or share your personal data with any third-party companies for marketing or commercial purposes. We only share data when:

• Required by Swiss law (e.g., customs, VAT audit, EMK regulations)
• Necessary to complete your order (e.g., shipping carriers)
• You provide explicit consent

4. Data Storage & Security

Your data is stored securely in our internal database with strict access controls. We use industry-standard security measures to prevent unauthorized access, data loss, misuse, and alteration. Only authorized staff members can access your data, and only when necessary.

5. Your Rights

As a customer, you have the right to:

• Request a copy of your stored data
• Correct inaccurate data
• Request deletion (if no legal obligations prevent it)
• Withdraw consent for optional marketing communication
• Ask how your data is used at any time

To make a request, contact us at info@dubaijewellery.ch.

6. Data Retention

We keep your data only as long as necessary for legal obligations (e.g., accounting laws, EMK reporting), warranty purposes, and business operations. After this period, your data is securely deleted.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website or shared in-store.

8. Contact Information